The Consumer Services Division: *acts as a mediator to help resolve disputes between customers and regulated utility companies *assists you in setting up payment plans for your utility bill *assists when issues arise in establishing new utility service *provides rules and regulations governing utility companies *helps you to better understand your utility bill *provides tips on energy conservation *The Division does NOT provide direct financial assistance for bill payment. Providers of cable service, cellular service or paging services, propane gas providers, heating oil companies, or internet service providers are not regulated by the Department of Energy. The Department also has no jurisdiction over municipal utilities.