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COORDINATED TRANSPORTATION SOLUTIONS (CTS) | NH DEPARTMENT OF HEALTH AND HUMAN SERVICES

Medicaid NEMT is covered only when you have no other means of transportation to receive your Medicaid services. It is provided in the least costly manner and most appropriate mode or vehicle. Services offered include: Non-Emergency Medical Transportation Emergency Medical Transportation Family and Friends Mileage Reimbursement Program Public Transportation NH Medicaid is required to have rules for transportation. Here are a few. For a full list, contact your Medicaid health plan. *For Family and Friends Program mileage reimbursement, the driver will need a valid driver's license. *Transportation is only to Medicaid covered services unless authorized by your Medicaid health plan. Call your health plan for details. *Transportation is only from your point of origin unless authorized by your Medicaid health plan. Point of origin means your residence as it is listed on file with your health plan. Call your health plan for details. *Mileage: The maximum allowed traveled round trip mileage to Medicaid enrolled providers cannot exceed the following limits unless authorized by your Medicaid health plan: (1) 75 miles to a hospital (2) 45 miles to a physician or mental health provider (3) 300 miles to a dentist (4) 75 miles to a physical, speech, or occupational therapist (5) 90 miles to a dialysis provider (6) 400 miles to a referred medical provider; and (7) 20 miles to a pharmacy one time per week for covered medications or supplies.*

Last assured

05/29/2025

Physical Address

129 Pleasant Street, Brown Building, Concord, NH 03301-3857

Hours

Mon. - Fri., 8 am - 5 pm

Voice

6032719329

Service/Intake | Food Stamp Employment & Training Program

Voice

8442594780

Toll Free | NH DHHS Transportation - fee for service

Voice

8889779777

Toll Free | EBT Card Services

Voice

8008523345

Toll Free

Voice

8008523345

Toll Free | Food Stamp Employment & Training Program

Application process

Call Coordinated Transportation Solutions (CTS) 844-259-4780, 48 hours in advance of scheduled appointment to arrange non-urgent transportation. For Adult Dental Transportation Call 1-844-304-6630

Fee

No fee

Eligibility

Medicaid Recipient and do not recieve transportation services through a Medicaid Health Plan *If you do recieve transportation through your Medicaid Health plan, you must contact them.

Service area

NH state

Agency info

NH DEPARTMENT OF HEALTH AND HUMAN SERVICES

DHHS is responsible for many of the regulatory, programmatic, and financial aspects of NH's health care system and plays a key role in the planning, delivery and financing of health care. It provides social and support services to families with chronically ill or disabled members and to families in crisis. DHHS also provides economic supports including child care funding, financial grants, employment support services, medical assistance, food assistance and child support services.