We forward each complaint to a representative of the company for review. Complaints received by the department are generally forwarded to the company within 3 business days of receipt. By law, companies must respond to consumer complaints. Companies may take up to 4 or 5 weeks to respond to a complaint. However, we receive responses to most complaints within 20 days. We act as intermediary to help resolve problems between consumers and department licensees. We attempt to assist with reconciliation, resolution or compromise of disputes. However, neither consumers nor department licensees are required to accept any attempted resolution arrived at through our efforts to mediate the dispute.